Yes, all our jewellery is hallmarked according to government guidelines and all our diamond pieces come with certifications from independent labs.

Absolutely! You can request a meeting with our in-house designers to customise your design according to your preferences.

The time required depends on the design and type of jewellery. We will provide an estimate beforehand.

Yes, we offer repair services for Barriq products only. Fees vary based on the scope of the repair.

Visit our website and fill out the contact form to get in touch with us.

Yes, we kindly ask that the initial recipient present identification. This helps maintain the accuracy and security of the delivery. If the intended recipient is not present at the time of delivery, they will receive a one-time passcode for verification and may authorise someone else to pick it up after providing their identification.

To ensure that products are kept from getting lost in transit, we instruct the courier service to deliver the product only to the person who initiated the receipt. However, if the intended recipient is unavailable at the time of delivery, they will be given a one-time passcode for verification, allowing someone else to collect the package after presenting identification.

Yes. Please contact us before purchasing the product, and we will confirm whether we can deliver it by your specified date. Please use the Contact Us form to get in touch with us.

In the unlikely event that you receive the wrong item, please contact our customer service team immediately so we can resolve the issue. Please use the Contact Us form to get in touch with us.

Please contact us within 48 hours of receiving your order with photos of the damage, and we will assist you. Please use the Contact Us form to get in touch with us.

We offer complimentary shipping and returns for all online orders in India. For the US, shipping costs $240 (₹20,200). Next-day delivery is available for a fee of $20, but this service is not offered for watches or personalised items.

You can easily track your order status on our website's Order Status page. Simply enter your order details for the latest updates. You’ll also receive status updates via email. Alternatively, you can check your order in the "My Account" section under "My Orders."

We deliver across India, ensuring you can enjoy our exceptional jewellery nationwide.

Currently, we offer shipping within India and the United States.

If you need to change your shipping address, please contact our Customer Care team as soon as possible for assistance. Address changes can be made before the item is shipped.

In India, delivery typically takes 7 to 28 days, while orders to the US may take 15 to 45 days.

Yes, the recipient must present identification to ensure correct and secure delivery. If the intended recipient is unavailable, they will receive a one-time passcode to validate the delivery, allowing someone else to pick it up after showing ID.

To prevent issues with delivery, we instruct the courier to deliver only to the designated recipient. If the intended recipient is not present, they will receive a one-time passcode that allows someone else to pick up the item after providing identification.

Yes, please contact us before making your purchase, and we will confirm if we can deliver your product by that specific date. You can reach out to us via the contact form on our website.

If you receive the wrong item, please contact our customer service team immediately so we can resolve the issue. You can reach out to us via the contact form on our website.

If your item is damaged, contact us within 48 hours of receiving your order and include photos of the damage. You can reach out to us via the contact form on our website.

To initiate a return or exchange, please contact our Customer Care team for assistance with the process. You can reach out to us via the contact form on our website.

We have a comprehensive Return and Exchange Policy to ensure a smooth experience. You can initiate a return or exchange within 7 days of receiving your product. Please refer to our policy for detailed guidelines on the website. Note that no refunds or exchanges are allowed for international orders. Refer to our detailed Return & Exchange Policy for more details.

Unfortunately, you cannot exchange your order more than once.

No, we only offer buybacks for Barriq products. For details, please refer to our Terms of Use, Clause 28.

We accept Razorpay, which offers a highly secure payment experience.

Customer security and safety are our top priorities. We have put in place a range of technological protections to guarantee that all transaction processes are safe and that your information remains secure. As part of our robust security protocols, we do not retain financial information on our servers. Instead, all data you provide is handled directly through the payment gateway and securely sent to your bank’s servers via Razorpay, regardless of whether you are using a Razorpay account or debit/credit cards.

Under RBI standards, we accept cash on delivery for orders under ₹49,999. If you wish to return your purchase, we will ask for your account details, as they appear on the billing, to process a refund directly to your bank account.

You can take a look at the Barriq size guide here.

We recognise how crucial it is to have a perfect fit. If you need to exchange an incorrectly sized item, our team is more than happy to help you find the right size that meets your needs. If you have any further questions or need additional assistance, please feel free to reach out to our dedicated Customer Care team. We are here to provide quick and helpful support, ensuring that your experience with Barriq is exceptional.

We offer free shipping for returns within 15 days. In the case of a size increase, any additional material costs will need to be covered by the customer. For size adjustments, whether an increase or decrease, we will refund the remaining balance to the customer.

Barriq Plus provides exclusive access to our luxury jewellery collection. This invite-only programme allows you to view and purchase rare and unique pieces from the entire Barriq catalogue.

Visit any High Jewellery collection page and request Barriq Plus Access. Choose your preferred method of contact and submit your request. We will review it and reach out to you as soon as possible with your activation status.

The Barriq Privilege Program is designed to enhance your connection with us by offering a variety of rewards throughout the year. We recognise and appreciate our loyal customers by providing numerous perks that continually improve your shopping experience and encourage you to choose Barriq. For more details on how it works, you can find them here.